Order Policy

ALL SALES FINAL

CUSTOM MADE-TO-ORDER ITEMS

All items sold by SAGA are custom made-to-order products.

We do not accept returns or offer refunds for change of mind, incorrect size selection, or dissatisfaction with fit, color, or style unless the item is defective or an error on our part.

By placing an order, you acknowledge that all sales are final except in cases of manufacturing defects or errors as outlined below.

Exceptions: 

Order changes/corrections – sometimes, if you contact us within a few hours of completing your order, and your order has not yet entered production with our vendors, orders may be adjusted under certain instances:

• Size – we can change the size of items in your order
• Style – we can change the color/variation
• Typos – wrong address, spelling, numbers, etc.
• Notes – any other detail or communication about your order

Note:  Any changes that result in a higher cost can be handled on a REPLACE and VOID basis – you can place a new order with the changes you need, and we will void your previous order once the replacement order is received in the system.

All Orders are subject to factory availability of raw materials.

In rare cases, an item will be marked out of stock or discontinued after the point of sale by our vendors or partners. Sometimes, a “swap” is provided automatically by the printer (equivalent item in a  different brand) but in other cases, you will be notified and offered an alternate product or a refund.

Products are offered for sale “as is.”

Other than what is expressly stated on this page, we disclaim any and all other warranties, express or implied, including without limitation, implied warranties of merchantability, or fitness for a particular use or purpose.

SALES TAX

We are an American company and collect applicable domestic sales taxes at check-out. When required, we will collect International VAT/GST/HST, or other applicable sales tax.

SALES OR DISCOUNTS

Customer Incentives: We occasionally offer items at a discounted price or “sale” price. Sale items may be offered or withdrawn without prior notice, i.e., a “flash” sale or for specific seasons, i.e., “summer,” fixed dates “from-to,” at our discretion.

Discounts: Are honored per the listed terms unless there is an error in the the listing, ex: the discount code, amount of the discount, the price of the item, the effective dates of the sale, or any other information that conflicts with the product listing, images, or text. In case of any contradictions, the issue shall be resolved to the benefit of the seller with the least expensive option.

Please contact the shop immediately if you notice a discrepancy in our listings, prior to completing your purchase.

CUSTOMS DUTIES AND TARIFFS

International Orders (including EU): Our system collects applicable VAT/HST/GST automatically depending on the jurisdiction and fulfillment location. We DO NOT collect customs duties, tariffs, import handling fees, or any such additional charges related to the import/delivery of orders. The buyer is responsible for any such fees imposed by their local carrier, customs authority, or government agency. Orders may be held until these fees are paid.

For EU orders, additional customs duties may apply on all imports (following recent EU policy changes removing low-value exemptions), regardless of order value.

Look here for Shopify’s international taxes/duties info: https://help.shopify.com/en/manual/taxes/tax-on-international-sales/eu-vat and https://help.shopify.com/en/manual/shipping/fulfillment/duties-and-import-taxes.

GOOD FAITH ADVERTISING

We rely upon information obtained from our vendors and manufacturers to create our advertisements. We use actual models or mock-ups of our products. Product images, size guides, descriptions, and prices are supplied in good faith and are subject to correction when an error or omission is discovered. Actual physical products may differ from the advertised image on a digital monitor/screen and have reasonable variations in color (hue/saturation), measurements, texture, fabric, thread, materials, workmanship, labeling, embellishments, or tags. We encourage our customers to review our published Size Guides or ask questions prior to purchase.

PRODUCTION TIME

We do not control production and are subject to our vendor’s schedules. Your understanding of our limitation is greatly appreciated. All production times or schedules are strictly estimates and are to be used only as a guide. We cannot and do not accept liability for “late” items or orders.

REFUND OR REPLACE – Defects and Errors

At our sole option, we will either Refund the Purchase price of the Product to the Buyer’s Payment Method or Replace a purchased Product due to a factory ERROR or DEFECT in materials or workmanship. If an exact replacement is not possible, we will provide a similar item of equal or lesser value at no additional cost to the buyer. The buyer must contact the seller within 7 days of receipt to initiate a claim. Please provide photos and/or videos of the defective product, and we will review the claim on a case-by-case basis.

ERRORS & OMISSIONS

Wrong Product: Item received but with the Wrong Size, obviously Wrong Color (not including typical variations), or Wrong Print are eligible for correction. The buyer must contact the seller within 7 days of receipt to initiate a claim. Please provide photos and/or videos of the defective product, and we will review the claim on a case-by-case basis.

Missing Product: Item not received (but not a shipping issue) Please contact us, and we will review your claim on a case-by-case basis.

Wrong Information or Description: Please contact us if you notice any errors with any information related to the site or our products so we may make a correction. We reserve the right to make any correction in favor of our customers or ourselves, using the least costly option available.

DEFECTIVE PRODUCTS

Defects in Manufacture: Products that have Mechanical damage, Torn, Ripped, or Stained fabric, broken zippers, evident printing defects are eligible for Refund or Exchange. The buyer must contact the seller within 7 days of receipt to initiate a claim. Please provide photos and/or videos of the defective product so we can review the claim on a case-by-case basis with our vendor.

NOT CONSIDERED DEFECTS

Product Variations:

• All Products are assembled or manufactured by various 3rd parties.
• All Products are subject to reasonable and typical variations inherent in the manufacturing process and do not qualify for a Refund or Replacement.

Examples:

• Color Hue and Saturation (lighter/darker)
• Apparel Fit may vary by 1-2 inches from our Sizing Guide, resulting in an item being smaller or larger “than expected”
• Fabric weight (heavier/thicker or lighter/thinner)
• Labels or Tags – undesirable material or placement
• Texture that is rougher/smoother than expected
• Stitching style, size, thread color
• Hardware (zipper, snaps)
• Print placement that is slightly off-center or similar deviation, etc.
• Scents – All printed products contain dyes/inks/pigments, and on rare occasions, may have an undesirable scent that dissipates over time with aeration or washing.

ALLERGIC REACTION

As with any item, if you have an adverse/allergic reaction to any material or product or any component of such products – STOP using the product immediately and consult your physician.

CARE AND LAUNDRY INSTRUCTIONS

• All products with the DTG (Direct To Garment) method have a printed material that is adhered to a cotton or combination cotton garment.
• All “all-over” print garments are printed via the Dye Sublimation method.
• All printed items will eventually fade or discolor over time with use and laundering, exposure to sunlight, or general wear and tear.

For best results, follow instructions that come with your ordered item, otherwise we recommend the following general laundry instructions to keep your items looking vibrant longer:

Turn all garments INSIDE OUT before washing and drying

• Do Not Dry Clean
• Do not use Bleach, Whitening, or Brightening detergent, Do not use Softeners
• Use MILD detergent or Phosphate-Free detergent (search on the internet for your brand)
• Do not wring
• Hang dry or lay flat or very gently tumble dry on no heat
• Do Not Iron

♦ Scarves, Pillowcases, Bags, or similar, should be hand washed gently in cold water and laid flat to dry

♦ Journals, Phone Cases, or similar should be wiped with a damp cloth using only cold water and non-alcohol based cleansing liquid or spray

♦ Apparel, Towels, Blankets and other machine washable fabric

Wash in COLD water = 21 C or 70 F

♦All Masks

Wash in HOT water = 54 C or 130 F

SHIPPING AND DELIVERY

Shipping Insurance and Carrier Responsibility

Once your order has been picked up by the shipping carrier and is in their possession, SAGA is no longer responsible for lost, stolen, damaged, or delayed packages.

Title and risk of loss pass to the customer upon transfer to the carrier.

We strongly recommend purchasing shipping insurance or selecting a shipping method with tracking to protect your order. Insurance and tracking options may be available at checkout.

If your package is lost, stolen, or damaged during transit, you will need to file a claim directly with the shipping carrier. We are happy to provide any documentation needed to support your claim, but we cannot offer refunds or replacements for packages once they have left our facility and are in the carrier’s possession.

Please ensure your shipping address is accurate and secure. We are not responsible for packages delivered to incorrect addresses provided by the customer or packages stolen after successful delivery confirmation.

THESE TERMS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE