ORDER POLICY

ORDER POLICY

 

ORDER CONFIRMATION

  • Buyers will receive an automated electronic message acknowledging receipt of order.
  • Order details are forwarded to our vendor/s for processing.
  • All purchase transactions are securely processed by our Payment Processing service. Payments may take a few days to get deducted from your payment source.

ALL SALES FINAL

  • Due to the nature of our service, Orders cannot be cancelled and all sales are considered final. All merchandise items for sale are Printed and/or Sewn, or otherwise “Made To Order” by our third party vendors and manufacturers. Once an order is placed, it’s electronically forwarded to our vendors for production.
  • Exceptions:  In some instances, IF you contact us within 8 hours of completing your orderAND Your Order has NOT YET entered Production, Orders MAY be ADJUSTED  under certain instances:
    • Size – we can change the size of items in your order
    • Style – we can change the color/variation
    • Typos – wrong address, spelling, numbers, etc.
    • Rush delivery – contact us and is some cases, we can ship your order via DHL for an extra fee

Note: Any changes that result in a higher cost can be handled on a REPLACE and VOID basis – you can place a new order with the changes you need and we will void your previous order once the replacement order is received in the system.

  • Orders are subject to factory availability of raw materials. In rare cases, an item will be marked out of stock or discontinued after the point of sale by our vendors or partners. In this instance, you will be notified and offered an alternate product or a refund.
  • Products are offered for sale “as is”  Other than what is expressly stated on this page, we disclaim any and all  other warranties, express or implied, including without limitation, implied warranties of merchantability, or fitness for a particular use or purpose.

SALES TAX

We are a small American company and collect applicable domestic sales taxes at check-out. When required, we will collect International VAT/GST/HST or other applicable sales tax.

Important Notice for EU shoppers: From 1 July 2021, all orders whose total value is €150 (One Hundred Fifty) Euros or less will be charged the applicable VAT rate at point of sale or upon delivery.  All orders valued over €150 (One Hundred Fifty) Euros will be subject to Customs Duty/Tariffs by your respective government agency.

 

SALES OR DISCOUNTS

Customer Incentives  We occasionally offer items at a discounted price or “sale” price. Sale items may be offered or withdrawn without prior notice ie; a “flash” sale or for specific seasons ie; “summer”,  fixed dates “from-to”, at our discretion. Discounts are honored per the listed terms, unless there is a conflict between 2 or more images or texts as to the actual price of the item, the effective dates of the sale or any other information that conflicts. We reserve the right to correct any errors in either the customer’s favor or ours, on a case by case basis  ie; the least costly method of correction shall apply. Please contact the shop immediately if you notice a discrepancy and allow us to correct any errors.

CUSTOMS DUTIES AND TARIFFS

International Orders We do not collect customs duties, tariffs or any such fees on international orders. Buyer’s purchase may be subject to such fees and may be held by Buyer’s local shipping or government agency until fees are paid.

GOOD FAITH ADVERTISING   

We rely upon information obtained from our vendors and manufacturers to create our advertisements. We use actual models or mock-ups of our products. Product images, size guides, descriptions and prices are supplied in good faith and are subject to correction when an error or omission is discovered. Actual physical products may differ from the advertised image on a digital monitor/ screen and have reasonable variations in color (hue/saturation), measurements, texture, fabric, thread, materials, workmanship, labeling, embellishments or tags. We encourage our customers to review our published Size Guides or ask questions prior to purchase.

PRODUCTION TIME

We do not control production and are subject to our vendor’s schedules. Your understanding of our limitation is greatly appreciated. All production times or schedules are strictly estimates and are to be used only as a guide. We cannot and do not accept liability for “late” items or orders.

Note: Due to the pandemic and its continuing impact, our vendors are subject to restrictions on number of people in a given enclosed space, so fewer pieces are produced at a time. Depending on the items, production can take approximately 5  to 30 days, plus shipping & transit time. We sincerely apologize for the inconvenience.

REFUND OR REPLACE

At our sole option, we will either Refund the Purchase price of the Product to the Buyer’s Payment Method, or Replace a purchased Product due to a factory ERROR or DEFECT in materials or workmanship. If an exact replacement is not possible, we will provide a similar item of equal or lesser value at no additional cost to buyer. Buyer must contact seller within 7 days of receipt to initiate a claim. Please provide photos and/or videos of the defective product and we will review the claim on a case by case basis.

ERRORS & OMMISSIONS

Wrong Product:  Item received but with the Wrong Size, obviously Wrong Color (not including typical variations) or  Wrong Print are eligible for correction. Buyer must contact seller within 7 days of receipt to initiate a claim. Please provide photos and/or videos of the defective product and we will review the claim on a case by case basis.

Missing Product: Item not received. Please contact us and we will review your claim on a case by case basis.

Wrong Information or Description: Please contact us if you notice any errors with any information related to the site or our products so we may make a correction. We reserve the right to make any correction in favor of our customers, or ourselves, using the least costly option available.

DEFECTIVE PRODUCTS

Defects in Manufacture:  Products that have Mechanical damage, Torn, Ripped or Stained fabric, broken zippers, evident printing defects are eligible for Refund or Exchange. Buyer must contact seller within 7 days of receipt to initiate a claim. Please provide photos and/or videos of the defective product and we will review the claim on a case by case basis.

NOT CONSIDERED DEFECTS

  • Product Variations:  All Products are assembled or manufactured by various 3rd parties. All Products are subject to reasonable and typical variations inherent in the manufacturing process and do not qualify for a Refund or Replacement. Examples: Color Hue and Saturation (lighter/darker) Apparel Fit may vary by 1-2 inches from our Sizing Guide resulting in an item being smaller or larger “than expected”, Fabric weight (heavier/thicker or lighter/thinner), Texture that is rougher/smoother than expected, stitching style, thread color, Hardware (zipper, snaps), Print placement that is slightly off-center or similar deviation, etc.
  • Scents:  All printed products contain either dyes/inks/pigments and on rare occasions, may have an undesirable scent that dissipates over time with aeration or washing.

ALLERGIC REACTION

If you have an adverse/allergic reaction to any material or product, or any component of such products – STOP using the product immediately and consult your physician.

 

SHIPPING AND DELIVERY

  • Products are shipped from the fulfillment center via the US postal service and/or a courier/delivery service at the discretion of the appropriate shipping manager. All Order completion, shipping or arrival dates are good faith estimates and cannot be guaranteed 100%.
  • We do not control shipping and delivery and specifically disclaim liability for any order once it is received for delivery by the carrier. We do not accept liability for any loss or damage that may occur due to the following: Act of God or Force Majeure, late or non-delivery by carrier, theft, or any other circumstance beyond our control.
  • We will make reasonable efforts to provide our Buyers with the support they need to resolve any delivery issues with their purchase.

 

THESE TERMS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE

 

CONTACT US

You may reach us at shop@sagagen.com

We will reply generally within 24-48 hours on weekdays and 72 hours on weekends.

Sekret Ventures, LLC

2128 William St. #128

Missouri, USA 63703